COVID-19 Teledentistry

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Virtual Appointments Through Teledentistry


Our office will be closed until at least May 4th, 2020 due to state and federal regulatory agencies’ requirements and recommendations. If you have an upcoming appointment, it will be cancelled. If you would like to reschedule for a tentative appointment after May 4th, please call or text us at 617-262-3737, email us at or use the red chat icon in the bottom right corner. During this time, we will be using remote communication technology to conduct problem-focused evaluations/re-evaluations virtually, to help manage your oral health problem and to determine whether you have a condition that requires immediate in-office treatment.

During the current pandemic the federal government announced that it will not enforce HIPAA regulations (privacy for health records) in connection with medical and dental offices’ good faith provision of medical or dental services using non-public facing audio or video remote communications services. Remote patient consultations may take place over applications that allow video chats such as Apple Face Time, Facebook Messenger video chat, Google Hangouts, or Skype and may involve or be based on photos or videos taken with smart phones by the patient and transmitted to the dental office. Please do not contact us using public-facing services such as Facebook Live, which are not permitted by the federal government for this purpose.

As always, our office will take dental record confidentiality very seriously, and will do what we can under the circumstances to protect the information you send us. Certain major dental plans have announced that they will reimburse participants for conducting such remote evaluations. If you have insurance, we will submit claims in connection with them if you choose to have a teledentistry appointment.

Our dental office is using one or more of the permitted modalities listed above for remote transmission of information to conduct limited problem-focused evaluations. While entirely adequate in the vast majority of cases for such limited purposes, these evaluations may not reveal conditions that would be discovered during an office visit.

The fee is  $50 for the teledentistry exam appointment, which includes any follow-up communication pertaining to the virtual exam appointment. If Dr. Welz recommends an in-office appointment, you will be charged only for your in-office appointment and not for the communication prior to your appointment.  Before your teledentistry appointment, you will be asked to digitally sign a release form agreeing to the terms sent to you via email. You may also be asked to digitally fill out an updated medical history form if you have not been seen in our office for the past 2 years or if you have any new major medical conditions.

As always, Dr. Welz will be available for any urgent, emergency services 24/7. Please call our office at 617-262-3737 for more information.


Dr. Welz and Staff